Q: What is included in a bath or groom?
A Each bath uses one of our all-natural shampoos and conditioners and includes a nail trim, ear cleaning, and anal gland expression for small dogs, blow dry and brushout. For long-haired dogs, a “tidy” is performed (trimming the paw pads and sanitary area).
Grooms (meaning actual haircuts) allow for 15 minutes of dematting; if dematting exceeds 15 minutes, there is an additional fee.
Q: How do I qualify for the “V.I.P. discount?”
A Breeds with long, soft coats (such as Goldendoodles, rough Collies, Yorkies) have a tendency to mat and need to come more frequently. If your dog gets a haircut every 4 weeks or less, you are eligible to receive a 20% “V.I.P.” discount for each groom.
Q: Help! My dog is badly matted! What can you do for me?
A There are two options: either the overall hair length can be shortened from the originally planned length (how short depends on the depth of the mats), or the mats can be brushed out for an extra charge if it takes more than 15 minutes. If the matting is only in discrete areas, such as behind the ears and between the legs, these are generally cut out and blended.
Q: How do I keep my pet from matting in between grooms or baths?
A The best way to keep a dog or cat tangle-free is to brush on a regular basis, with frequency depending on breed. Some breeds need to be brushed daily. Just ask our staff for a demonstration for the most effective and efficient brushing technique and suggestions for the appropriate tools.
Q: How do I make sure I get the groom I want?
A On your pet’s first visit for a haircut, you will be asked to fill out a “First Time Client” grooming form. There, you can specify anything specific you wish to achieve with your groom. Also, you will have the opportunity to consult with the groomer–either by meeting with the groomer ahead of time, or on arrival, and we encourage you to take advantage of that opportunity.
Q: What time should I bring my pet for a groom or bath?
A Baths can be scheduled Monday-Saturday during opening hours. For grooms, the groomer arrives at 9am on Mondays, Tuesdays, Thursdays, Fridays, and Saturdays. All clients should plan on bringing the pet in at about 9am. If you have circumstances which require you to come at a different time, that must be arranged in advance.
Bathing and grooming clients are assigned a spacious suite all to themselves before and after a groom or bath, complete with a bed and all the amenities! We will call you as soon as the bath or groom is finished unless you leave other instructions.
NOTE: Boarding dogs and cats receiving a bath or groom the morning of departure have preference over “outside” baths and grooms, as many departures are time-sensitive.
Q: Can I combine Dog’s Day Out and a bath or groom?
A Absolutely! If your bring your dog early, he or she can participate in Woof Club or the Singular Dog all morning for half-price. Activities start at 8am, although you can arrive as early as 7am on weekdays, and 9am on Saturdays. Bathing and grooming starts around lunchtime.
Q: What is the special handling fee?
A Bathery staff are experienced and highly-trained in handling all type of dogs. However, rarely a second handler may be utilized in preference to manual restraint in order to avoid stressing the pet. The special handling fee will be added to the charges at the staff’s discretion. We reserve the right to use a muzzle only if it is deemed absolutely necessary for safety.
Q: Do I have to pick up my pet as soon as they are ready?
A Not at all! We are happy to keep them comfortable as long as you need, up until closing time (6pm on weekdays and 5pm on Saturdays). All canine guests regardless of how long the visit are assigned a suite with a bed, water bowl, and the reassuring background of a Disney-type movie on the TV. All feline guests receive their own condo with litter box, hideaway cube, and water. In addition, if you would like them to give your pet a little extra pampering to make a day at the spa even better, we offer extra activities such as a pet-n-cuddle session or an interactive toy.
Q: Can I color coordinate my pet’s bows or bandana?
A Of course! Just ask to see our selection and we’d be more than happy to show you your options for that “extra touch.” Or, if you’d rather not have anything extra, just let us know!
